We’re committed to earning your business.
Talk with us about your project. Drake has decades of experience in developing solutions for complicated designs and custom requirements. We specialize in difficult projects and incorporate this knowledge into all we do. No matter what level of complexity your project entails (simple to highly difficult), we apply this valuable expertise to decrease cost and time, and ensure you have the highest quality product marking solution available.
Please contact us toll free at 800-531-5073 to discuss your project (no matter what stage) or click the applicable link below. We provide design and production expertise in a variety of areas including UL®, CSA®, RoHS, FCC®, CE®, and MET® compliance, color, design and shape, as well as MIL-STD, MIL-SPEC and other government specifications.
|Q. What information do I need to complete a custom order?|
|A. After we have completed your quotation, you will need to send us a purchase order. Your Drake Industries representative will assign a customer number to your account and assist you with payment options.|
|Q. When may I review the custom labeling products I have ordered?|
|A. After we receive a purchase order we will send an artwork proof. You may make changes or corrections until the label meets your requirements for copy, color, font, dimensions, and material. We will send the label to production when we receive your written approval.|
|Q. How and when will my custom order be delivered?|
|A. Delivery is approximately 12-15 business days from the date the artwork proof has been approved. We normally ship by UPS ground and bill you for shipping. If specified, we can send your order via your preferred carrier using your customer account number.|
|Q. Does Drake Industries ship globally?|
|A. Yes. We will ship anywhere you need your order to be delivered. Shipments going outside the continental United States will be shipped FOB origin. Our labels have even gone into space with NASA’s Apollo missions and Space Shuttle flights.|
|Q. What’s the return policy?|
|A. If you find any product less than 100% satisfactory we will correct the label. If the problem came from Drake Industries, it will be corrected at no cost to the customer. If the problem came from the customer, it will be corrected at cost to that customer. We require that you send back any rejected product. Your sales representative will issue a return merchandise authorization (RMA).|
If your question has not been answered here please contact us at firstname.lastname@example.org or call 800.531.5073 / 512.251.2231.